Community Operational Policy
1. Purpose
The purpose of this Community Operational Policy (hereinafter the “Operational Policy”) is to stipulate the necessary standards and procedures to ensure that users of the official community of EOS Red Rebirth (hereinafter the “Game”) can use the service in a healthy and smooth community environment.
Users are deemed to have agreed to this Operational Policy from the moment they use the official community or write a post. The Company may take necessary measures, such as deleting posts or restricting use, against posts or activities that violate the Operational Policy.
2. Scope of Application
1. This Operational Policy applies to all official communities operated or managed by the Company. Official communities include:
– Official Homepage
– Discord
– Official SNS and communities separately announced by the Company
2. Users must comply with the terms of use and community guidelines of each platform along with this Operational Policy.
3. The Company bears no responsibility if posts are deleted, accounts are restricted, or other sanctions are imposed due to a violation of each platform’s policies.
4. The Company is not responsible for any disputes or damages that occur in unofficial communities, fan cafes, SNS groups, Discord servers, etc., that are not operated by the Company.
3. Obligations of the User
1. Users must comply with relevant laws, the Service Terms of Use, the Game Operational Policy, and this Operational Policy.
2. Users must not engage in words or actions that cause discomfort or harm to other users and must cooperate in creating a healthy community culture.
3. Posts, comments, images, videos, survey participation results, and other public content created by the user in the official community may be copied, edited, and posted for the purposes of game service operation, event introduction, update guidance, promotion, and marketing. The Company complies with relevant laws and indicates the source if necessary.
4. Users bear responsibility for the posts they create.
5. Posts created before membership withdrawal or termination of community use may not be automatically deleted. If a user wishes to delete them, they must delete them directly or request it through the customer center.
6. Users must securely manage their accounts, passwords, and personal information, and must not share or transfer them to a third party.
7. Users must not impersonate the Company or the operation team, nor deceive other users using false information.
8. Users must frequently check notices and changes to the Operational Policy, and the Company is not responsible for any disadvantages caused by failing to do so.
4. Obligations of the Company
1. The Company continuously manages the community so that users can use it in a healthy environment.
2. If the Company judges that a post in the community violates relevant laws or this Operational Policy, it may take measures such as deleting, moving, making private, or restricting use without prior notice.
3. In principle, the Company does not intervene in disputes between users. However, it may intervene or take action within the necessary scope in the following cases:
– When the rights of other users are infringed.
– When it has a significant impact on game service operations.
– When there is a concern about a violation of relevant laws.
– When community order is significantly hindered.
4. The Company may amend the Operational Policy for a safer and healthier community operation, and changes will be announced through the official homepage or the official community.
5. Principles of Official Community Operation
1. The official community is a space for sharing game-related information and smooth communication between users.
2. The Company operates the official community for the following purposes:
– Guiding game notices
– Guiding updates and events
– Collecting customer feedback
– Conducting community events
– Providing game-related information
3. The Company respects the free exchange of opinions among users. However, posts may be deleted or use restricted in the following cases:
– Infringing on the rights of others
– Spreading false information
– Significantly interfering with game operations
– Promoting social conflict or hatred
– Violating this Operational Policy
4. Opinions posted by users in the official community are their personal views and do not represent the official stance of the Company.
5. To ensure the healthy operation of the official community, the Company may take necessary operational measures such as adjusting the exposure scope of posts, restricting comments, and restricting bulletin board use.
6. Use of Platforms
1. Users must comply with the policies of each platform, such as Facebook and Discord.
2. The Company does not bear the obligation to restore posts that are deleted or restricted according to the platform’s own policies.
3. The following acts are prohibited on the Discord server:
– Excessive @everyone or @here mentions
– Repetitive spam messages
– Promoting external Discord servers
– Profanity, noise, or harassment in voice channels
– Spamming or disrupting service using bots
– Repeatedly posting unapproved external links
4. Depending on the operational characteristics of the platform, the Company may restrict certain functions or apply separate detailed rules.
5. The Company may change the operational method of the official community or end operations on a specific platform due to policy changes of each platform, service termination, function changes, or technical limitations.
6. Users bear responsibility for managing their accounts on each platform, and the Company is not responsible for problems caused by loss, theft, or restriction of platform accounts.
7. Criteria for Restricting Community Use
1. If a user violates the “Service Terms of Use,” “Game Operational Policy,” this Operational Policy, or relevant laws, the Company may take necessary measures to maintain community order and protect the rights of other users.
2. Use restrictions are applied comprehensively considering the severity of the violation, repetition, intentionality, and impact on other users.
3. If identical or similar violations are repeated, the Company may apply a higher level of sanction, and for serious violations, permanent use restrictions may be applied without prior warning.
4. Community sanctions may be applied separately from game use restrictions, and if necessary, sanctions according to the Game Operational Policy may proceed simultaneously.
8. Types of Sanctions
1. Post Deletion: The act of deleting posts, comments, images, videos, etc., that violate the Operational Policy.
2. Moving or Hiding Posts: The act of moving or making private posts that do not fit the nature of the bulletin board or when operationally necessary.
3. Activity Restriction: The act of restricting the writing of posts, comments, chatting, or community use for a certain period.
4. Permanent Use Restriction: The act of permanently restricting the use of the official community.
※ Posts violating the Operational Policy may be deleted without prior notice.
9. Violations and Sanction Criteria
| Type | Violation Detail | 1st Offense | 2nd Offense | 3rd Offense | 4th Offense |
| Unmannerly Behavior | Profanity, slander, insult, personal attacks, harassment, sexual harassment, hate speech | Post Deletion, 1- Day Ban | Post Deletion, 7- Day Ban | Post Deletion, 30-Day Ban | Post Deletion, Permanent Ban |
| Discrimination | Posts degrading or discriminating against nation, race, ethnicity, gender, religion, disability, culture, etc. | Post Deletion, 7- Day Ban | Post Deletion, 30- Day Ban | Post Deletion, Permanent Ban | |
| False Info | Posting false facts, rumors, manipulated images, fake notices, false update info | Post Deletion, 7- Day Ban | Post Deletion, 30- Day Ban | Post Deletion, Permanent Ban | |
| Admin Impersonation | Impersonating GM/CM, company employees, or official accounts | Post Deletion, Permanent Ban | |||
| AI Abuse | Impersonating admins using AI, creating/spreading false images, videos, or voices | Post Deletion, Permanent Ban | |||
| Ad & Promo | Commercial ads, promoting external sites, spam posts | Post Deletion, 1- Day Ban | Post Deletion, 7- Day Ban | Post Deletion, 30-Day Ban | Post Deletion, Permanent Ban |
| External Community Promo | Promoting other games, Discord servers, SNS, open chats, communities | Post Deletion, 1- Day Ban | Post Deletion, 7- Day Ban | Post Deletion, 30-Day Ban | Post Deletion, Permanent Ban |
| Cash Trade (RMT) | Account sales/purchases, item/ currency trading, arranging trades | Post Deletion, Permanent Ban | |||
| Illegal Programs | Hacks, macros, bots, cheats, altered programs, sharing how to use them | Post Deletion, Permanent Ban | |||
| Bug & Abusing | How to exploit bugs, abnormal play, sharing exploitation methods | Post Deletion, 30-Day Ban | Post Deletion, Permanent Ban | ||
| Data Mining | Leaking unreleased content, internal data, test info | Post Deletion, Permanent Ban | |||
| Copyright Infringement | Unauthorized copying, illegal download links, posting unsourced content | Post Deletion, 1- Day Ban | Post Deletion, 7- Day Ban | Post Deletion, 30-Day Ban | Post Deletion, Permanent Ban |
| Privacy Invasion | Disclosing own or others' personal info, infringement of portrait rights | Post Deletion, 30-Day Ban | Post Deletion, Permanent Ban | ||
| Fraud & Phishing | Impersonation, account theft, distributing phishing sites/malicious links | Post Deletion, Permanent Ban | |||
| Discord Disruption | Abusing @everyone, voice channel disruption, bot spam, repetitive mentions | Post Deletion, 1- Day Ban | Post Deletion, 7- Day Ban | Post Deletion, 30-Day Ban | Post Deletion, Permanent Ban |
| Abuse of Reporting | Interfering with operations via false or repetitive reporting | Post Deletion, 1- Day Ban | Post Deletion, 7- Day Ban | Post Deletion, 30-Day Ban | Post Deletion, Permanent Ban |
| Board Disruption | Meaningless spamming, repetitive posting, promoting conflicts | Post Deletion, 1- Day Ban | Post Deletion, 7- Day Ban | Post Deletion, 30-Day Ban | Post Deletion, Permanent Ban |
| Misc. | Posts not fitting the board's purpose | Post Moved or Deleted | |||
| Spoilers | Spoiler posts intentionally disrupting upcoming content, event results, or game progress | Post Deletion, 1- Day Ban | Post Deletion, 7- Day Ban | Post Deletion, 30-Day Ban | Post Deletion, Permanent Ban |
| Impersonation & Deception | Impersonating other users or stealing another's account/profile | Post Deletion, 30-Day Ban | Post Deletion, Permanent Ban | ||
| Malicious Links | Sharing malicious code, viruses, ransomware, or harmful links/files | Post Deletion, Permanent Ban | |||
| Event Disruption | Interfering with participation, duplicate entries, false entries, or trying to gain rewards fraudulently | Post Deletion, 30-Day Ban | Post Deletion, Permanent Ban | ||
| Language Policy Violation | Repeatedly spamming the same content in other languages or hindering communication | Post Deletion, 1- Day Ban | Post Deletion, 7- Day Ban | Post Deletion, 30-Day Ban | Post Deletion, Permanent Ban |
10. Principles of Sanction Application
1. Depending on the severity of the violation, the Company may skip some stages and apply a higher-level sanction.
2. If a single post falls under two or more violations, the strictest sanction criteria may be applied.
3. If the same user repeats various types of violations, each violation history is accumulated, and the sanction level may be increased.
4. The Company may apply the same standards not only to user posts but to all public content in the official community, such as profile images, nicknames, introductions, server nicknames (Discord), comments, and live chat.
5. In case of violation of relevant laws, request from an investigative agency, or request from a rights holder, the Company may separately store the post or submit it to the relevant agency.
11. Objections
1. Users who have an objection to a community use restriction measure may file an objection through the customer center.
2. The Company will review the submitted details and, if deemed necessary, may change or lift the sanction.
3. Responses to repetitive objections or those with identical content may be restricted.
4. If an objection is based on false facts or submitted repeatedly with the intent to interfere with operational tasks, the Company may take additional measures.
<Addendum> The Community Operational Policy shall enter into force on August 11, 2026.